Legal FAQ

What is the cancellation and refund policy?

Important information regarding the Sync with Connex cancellation and refund policy description.

30-Day Refund

If you decide to cancel your subscription within 30 days of initial purchase, we will refund any paid annual fees and/or fees for implementation services not yet rendered. Completed implementation services and paid customization will not be refunded. This includes emails back and forth to set-up our software.

Here is the schedule:

  1. 30 minute preliminary call - 1st month minus $250
  2. 60 minute onboarding - 1st month minus $750
  3. 30 minute follow up call - No refunds

Cancellation After 30 Days

You may cancel your subscription by completing and submitting a cancellation form found within your account.

After 30 days, there is no refund for annual or monthly subscribers. We advise you to buy Connex monthly and upgrade to annual to save the 20%, if the refund is an issue.

How do I cancel my subscription?

To cancel your account, follow these steps:

  1. Log into Connex.
  2. On the top right, click your name, then click My Account:
  3. Click Cancel Account:
  4. Complete the form. Completion of this form both cancels your subscription and helps us learn why. Your honest feedback is important to us!

To learn more about account cancellation and what happens after, please click here.

GDPR

Note that to meet the standards of GDPR (General Data Protection Regulation), the account will be automatically deleted after 90-days of inactivity. For more information regarding our privacy policy, please click here.

Termination

Connex, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. Such termination will result in deactivation of your account and access to any content or features of the products and/or services provided. Connex reserves the right to refuse service to anyone for any reason at any time. For more information regarding terms of service, please click here.