Legal FAQ

What is the cancellation and refund policy?

Important information regarding the Sync with Connex cancellation and refund policy description.

This article contains:

  • Payment, Refunds, Upgrading, Buying more orders
  • 30-Day Refund
  • Cancellation After 30 Days
  • How do I cancel my subscription?
  • Termination

Payment, Refunds, Upgrading, Buying more orders

You must provide a valid credit card in order to receive services from JMA Web Technologies dba Sync with Connex ("the company"). Check, Money Order, and Wire Transfers are not accepted. When you sign up for a subscription service, you will be charged immediately for any applicable one-time fees and/or annual subscription fees. By signing up for a subscription service with Connex, you authorize the company to charge your credit card for your plan total on either a monthly or an annual recurring basis, until canceled.

Your billing period will commence immediately after you activate your free trial account to a paid subscription with a monthly or annual subscription. 

If you are subscribed to an annual plan and hit your order tier limit within any given month, you will have the option to upgrade to the next tier so you can continue downloading orders during that month. Connex does not automatically upgrade accounts to the next tier of service. You will be charged the pro-rated difference in the annual subscription fees. Alternatively, customers may make a one-time purchase of additional orders that is reset or removed when the account renews.

30-Day Refund

If you decide to cancel your subscription within 30 days of initial purchase, we will refund any paid annual fees and/or fees for implementation services not yet rendered. Completed implementation services and paid customization will not be refunded

Cancellation After 30 Days

You may cancel your subscription by completing and submitting a cancellation form found within your account. You must request cancellation to us 7-days prior to your subscription renewal date.

For annual subscribers, if you request a refund to cancel during the first year of service, we will provide a pro-rated refund minus our one-time activation fee of $199.00 USD. If you request a refund to cancel after the first year of service, refund will simply be pro-rated for months of service not yet rendered minus the current month (if not already paid).


There are no refunds for month-to-month subscribers after 30 days, no refunds for plan upgrades, and no refunds for one-time purchases of additional orders.

How do I cancel my subscription?

To cancel your account, follow these steps:

  1. Log into Connex.
  2. On the top right, click your name, then click My Account:
  3. Click Cancel Account:
  4. Complete the form. Completion of this form both cancels your subscription and helps us learn why. Your honest feedback is important to us!

To learn more about account cancellation and what happens after, please click here.


Note that to meet the standards of GDPR (General Data Protection Regulation), the account will be automatically deleted after 90-days of inactivity. For more information regarding our privacy policy, please click here.


Connex, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the service for any reason at any time. Such termination will result in deactivation of your account and access to any content or features of the products and/or services provided. Connex reserves the right to refuse service to anyone for any reason at any time. For more information regarding terms of service, please click here.