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General Troubleshooting Guide

General Troubleshooting Guide

Learn how to troubleshoot and resolve common issues, error messages, and related issues.

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Contacting Sync with Connex

QuickBooks Desktop Error Messages

Magento Pairing Failures

Your Shopify Integration lacks permissions to pull payouts

Why does QuickBooks crash?

You can't set taxable if Sales tax is turned off or the item is not a taxable item type.

QuickBooks Error: Invalid Argument. The Specified Record Does Not Exist In The List.

Error: Could not open the specified QuickBooks company data file

You currently have more than 5000 orders or inventory items queued

Could not add to the list "Customers" because the list contains the maximum number of items.

Error 3210: QuickBooks error message: You cannot pay more than the amount due.

QuickBooks can't start because QuickBooks is already running.

There is an invalid reference to QuickBooks Customer

You cannot use the same tax item in both the line items and the txn tax.

QuickBooks is unable to complete this operation

Change User and File Permissions

Check the "qbsdklog.txt" file for possible additional information.

The payment method for this transaction must be credit card type.

Could Not Start QuickBooks

How do I reset my chart of accounts or refresh my drop-downs in Connex?

The application trying to connect to QuickBooks is not supported while multiple instances of QuickBooks are running

The QuickBooks administrator must grant an application permission to access a QuickBooks company file for the first time

There is an invalid reference to QuickBooks Currency XX in the Customers.

You cannot set the rate for the given sales tax item line, use the amount field instead

Error 3140: The specified name is either invalid or of the wrong type

Error: There is no disk in the drive

There is an invalid reference to QuickBooks Account

Error beginning QuickBooks session

Could not start QuickBooks. "Max Connection Retries Exceeded."

How do I enable advanced debugging?

QuickBooks found an error parsing the XML stream

Error: Unable to return object

Error 3060: There was an error when converting the quantity

An attempt was made to modify a SalesReceipt with a date that is on or before the closing date of the company.

Insufficient permission level to perform this action

Object specified in the request cannot be found

Error: We're sorry, QuickBooks encountered an error while calculating tax

The name last name, first name of the list element is already in use.

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Sales Tax Troubleshooting

Make sure all your transactions have a GST/HST rate before you save.

Why is my order total different in QuickBooks?

Inventory Troubleshooting

Product was not updated

Error creating product: "Exceeded 2 calls per second for api client. Reduce request rates to resume uninterrupted service."

The transaction could not be saved because the quantity on hand of item would go negative

Why is my inventory off for QuickBooks Online?

Why is my inventory off for QuickBooks Desktop?

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Web Connector Troubleshooting

Recent changes to your configuration require you (the QuickBooks Administrator) to go into the Integrated Applications

QuickBooks is temporarily unavailable to sync with Connex

Your Connex sync has failed. Open the company file that syncs with Connex.

Due to a file rebuild, Connex is temporarily unable to sync orders from QuickBooks

The transaction could not be locked

The Custom Style associated with this txn is not compatible with this txn

QB did not understand the request and original request could not be serialized

Unique FileID Owner ID Required

Error: Authentication failed, The request failed with HTTP status 524 Origin Time-out

Error: Company file is locked by another client

Object reference not set to an instance of an object

Can I verify and rebuild my company file?

QuickBooks Web Connector has Stopped Working

How to email web connector log file

Error: Authentication Failed, Max Connection Retries Exceeded

QBWC1085: There was a problem with the log file

Error: Web Connector supports only QuickBooks 2015 or later

The user you are trying to log in with is already logged in from another machine

Error: Authentication Failed, Web Connector

Error: Application requested to abort

Error: Authentication Failed, Web Connector Receive Response XML Failed

Close Any Modal Dialog in QuickBooks

Waiting... Another Service is Updating

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Missing & Incorrect Orders Troubleshooting

My sales are short for a time period

Connex was unable to find order X to update

Your query for sales has returned more than 500 sales

You are not allowed to modify the quantity of an inactive inventory item.

I use unit of measure and my quantity is wrong

How do I troubleshoot syncing orders from QuickBooks?

Transaction amount must be positive

Why do I receive duplicate sales in QuickBooks Online?

Why do I receive duplicate sales in QuickBooks Desktop?

My accounts or lists are missing. How do I refresh the drop down lists in Connex?

How do I troubleshoot syncing orders from QuickBooks Desktop to ShipWorks?

How do I reexport orders by number?

How do I find orders in QuickBooks?

Why do older sales sync from QuickBooks?

Missing Orders Troubleshooting

I uploaded a spreadsheet of orders and no orders sync to QuickBooks.

You must map this item to an existing item in QuickBooks.

Why am I missing historical sales?

Why does Connex fail to update tracking numbers in QuickBooks Desktop?

What if the order total in QuickBooks Desktop and my website are different?

How do I sync a large volume of sales?

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QuickBooks Online Error Messages

There is no income account associated with the item

QuickBooks Online Business Validation Error

Transactions can have only one foreign currency at a time.

Transactions with inventory (QOH) products cant be dated earlier than the Inventory Start Date for the product

QuickBooks Online Error - "The account period has closed and the account books cannot be updated through through the QBO Services API."

Order 0 has failed to export into QuickBooks. You must select a product/service or an account for each split line with either an amount or a billable customer.

For an inventory product, the income account must have Account Type: Income and Detail Type: Sales of Product Income

You must enable multi-currency in QuickBooks

Another customer, vendor or employee is already using this name

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Product Matching Troubleshooting

Can I preview an inventory sync?

Login and Performance

How do I sign into Connex for QuickBooks Online?

How do I reset my password?

Match Deposit Tool Troubleshooting

Error 3180: The given record number is not in the Payments to Deposit list

How do I troubleshoot the match deposit tool for QuickBooks Desktop?