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General Troubleshooting Guide

General Troubleshooting Guide

Learn how to troubleshoot and resolve common issues, error messages, and related issues.

Contact Support

Contacting Sync with Connex

Where can I find a changelog or release notes?

How do I submit feedback or a feature request?

QuickBooks Desktop Error Messages

Error 3210: QuickBooks error message: You cannot pay more than the amount due.

QuickBooks Error: Invalid Argument. The Specified Record Does Not Exist In The List.

You currently have more than 5000 orders or inventory items queued

Error: Could not open the specified QuickBooks company data file

This application does not have permission to access this QuickBooks company data file

QuickBooks can't start because QuickBooks is already running.

The transaction could not be locked. It is in use by another user.

There is an invalid reference to QuickBooks Customer

You cannot use the same tax item in both the line items and the txn tax.

QuickBooks is unable to complete this operation

Change User and File Permissions

Check the "qbsdklog.txt" file for possible additional information.

The payment method for this transaction must be credit card type.

Could Not Start QuickBooks

How do I reset my chart of accounts or refresh my drop-downs in Connex?

The application trying to connect to QuickBooks is not supported while multiple instances of QuickBooks are running

This application has not accessed this QuickBooks company data file before. The QuickBooks administrator must grant an application permission to access a QuickBooks company file for the first time

There is an invalid reference to QuickBooks Currency XX in the Customers.

You cannot set the rate for the given sales tax item line, use the amount field instead

Error 3140: The specified name is either invalid or of the wrong type

Error: There is no disk in the drive

There is an invalid reference to QuickBooks Account

Error beginning QuickBooks session

How do I enable advanced debugging?

Could not start QuickBooks. "Max Connection Retries Exceeded."

QuickBooks found an error parsing the XML stream

Error: Unable to return object

Error 3060: There was an error when converting the quantity

An attempt was made to modify a SalesReceipt with a date that is on or before the closing date of the company.

Insufficient permission level to perform this action

Object specified in the request cannot be found

Error: We're sorry, QuickBooks encountered an error while calculating tax

Error: When trying to add "...". QuickBooks Responded: The Name "..." of the list element is already in use

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Sales Tax Troubleshooting

Make sure all your transactions have a GST/HST rate before you save.

Inventory Troubleshooting

The transaction could not be saved because the quantity on hand of item would go negative

Why is my inventory off for QuickBooks Online?

Why is my inventory off for QuickBooks Desktop?

Web Connector Troubleshooting

QB did not understand the request and original request could not be serialized

Unique FileID Owner ID Required

Error: Authentication failed, The request failed with HTTP status 524 Origin Time-out

Error: Quickbooks Web Connector could not verify the web application server certificate

Error: Company file is locked by another client

Object reference not set to an instance of an object

Can I verify and rebuild my company file?

QuickBooks Web Connector has Stopped Working

How to email web connector log file

Error: Authentication Failed, Max Connection Retries Exceeded

QBWC1085: There was a problem with the log file

Error: Web Connector supports only QuickBooks 2015 or later

The user you are trying to log in with is already logged in from another machine

Error: Authentication Failed, Web Connector

Error: Application requested to abort

Error: Authentication Failed, Web Connector Receive Response XML Failed

Close Any Modal Dialog in QuickBooks

Waiting... Another Service is Updating

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Missing & Incorrect Orders Troubleshooting

Transaction amount must be positive

Why do I receive duplicate sales in QuickBooks Online?

Why do I have duplicate payments in QuickBooks Desktop?

Why do I receive duplicate sales in QuickBooks Desktop?

My accounts or lists are missing. How do I refresh the drop down lists in Connex?

How do I troubleshoot syncing orders from QuickBooks Desktop to ShipWorks?

How do I reexport orders by number?

How do I find orders in QuickBooks?

Why do older sales sync from QuickBooks?

Missing Orders Troubleshooting

I uploaded a spreadsheet of orders and no orders sync to QuickBooks.

You must map this item to an existing item in QuickBooks.

Why am I missing historical sales?

Why does Connex fail to update tracking numbers in QuickBooks Desktop?

What if the order total in QuickBooks Desktop and my website are different?

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QuickBooks Online Error Messages

QuickBooks Online Business Validation Error

Transactions can have only one foreign currency at a time.

Transactions with inventory (QOH) products cant be dated earlier than the Inventory Start Date for the product

QuickBooks Online Error - "The account period has closed and the account books cannot be updated through through the QBO Services API."

Order 0 has failed to export into QuickBooks. You must select a product/service or an account for each split line with either an amount or a billable customer.

For an inventory product, the income account must have Account Type: Income and Detail Type: Sales of Product Income

You must enable multi-currency in QuickBooks

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Product Matching Troubleshooting

Can I preview an inventory sync?

Login and Performance

How do I sign into Connex for QuickBooks Online?

How do I reset my password?

Error: Remote name could not be resolved

Error: You have exceeded the number of orders your plan allows

Activation Failed, Error: There is no matching order with the email you have specified or billing is deactivated.

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Match Deposit Tool Troubleshooting

ERROR: The transaction cannot be applied to Deposit

Error 3180: The given record number is not in the Payments to Deposit list

How do I troubleshoot the match deposit tool for QuickBooks Desktop?

Customer Matching Troubleshooting

Why do I have duplicate customers in QuickBooks Desktop?

Why do I have duplicate customers in QuickBooks Online?