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Inventory Sync
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Purchase Orders
Refunds
Sales Tax
Sales Orders
Sync Orders from QuickBooks Desktop
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Web Connector
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Deposit Match Troubleshooting
QuickBooks Desktop Error Messages
Inventory Troubleshooting
Incorrect Orders Troubleshooting
Sales Tax Troubleshooting
Web Connector Troubleshooting
QuickBooks Online Error Messages
Login and Performance
Match Deposit Tool Troubleshooting
Product Matching Troubleshooting
Customer Matching Troubleshooting
Rules Engine
Orders from QuickBooks
Payments Troubleshooting
Missing Orders Troubleshooting
Update Shipping Details Troubleshooting
Integrations Help Guide
Amazon
Amazon Settlement Report
Bigcommerce
Magento 2
Match Deposit Tool
ShipStation
Shopify
Square
Stripe
WooCommerce
Rules Engine Guide
Rules Engine Overview
Common Rules
Rules Engine Mapping Customer Data
Rules Engine Mapping Order Data
Rules Engine Mapping Products
Back to home
Help Center
Frequently Asked Questions
Connex for QuickBooks User Guide
Connex for QuickBooks Product Overview
Getting Started with Connex Desktop
Connex Quickbooks Online
Customers Matching
Inventory Site
Inventory Sync
Orders
Price Levels
Products
Purchase Orders
Refunds
Sales Tax
Sales Orders
Sync Orders from QuickBooks Desktop
Unit of Measure
Web Connector
Multicurrency
Connex Reporting
Connex Reporting Product Overview
Dashboard
Forecasting
Goals
Notifications
Scenarios
Setup
Troubleshooting
Frequently Asked Questions
Account Management
Account Transfers
Connex Functionality FAQ
Legal FAQ
QuickBooks FAQ
Summary Transaction FAQ
Support Policy FAQ
QuickBooks Online FAQ
General Troubleshooting Guide
Contact Support
Deposit Match Troubleshooting
QuickBooks Desktop Error Messages
Inventory Troubleshooting
Incorrect Orders Troubleshooting
Sales Tax Troubleshooting
Web Connector Troubleshooting
QuickBooks Online Error Messages
Login and Performance
Match Deposit Tool Troubleshooting
Product Matching Troubleshooting
Customer Matching Troubleshooting
Rules Engine
Orders from QuickBooks
Payments Troubleshooting
Missing Orders Troubleshooting
Update Shipping Details Troubleshooting
Integrations Help Guide
Amazon
Amazon Settlement Report
Bigcommerce
Magento 2
Match Deposit Tool
ShipStation
Shopify
Square
Stripe
WooCommerce
Rules Engine Guide
Rules Engine Overview
Common Rules
Rules Engine Mapping Customer Data
Rules Engine Mapping Order Data
Rules Engine Mapping Products
Frequently Asked Questions
Discover frequently asked questions regarding topics not otherwise covered.
Account Management
For QuickBooks Online, can I associate multiple company files and one user?
How do I view my invoice history and update my credit card?
How are selling channels billed?
How do I re-connect Connex with QuickBooks Online?
How do I find what file I am syncing with QuickBooks Online?
How does metered billing work?
How do I find my account information?
How am I billed, if I change my account?
How do I upgrade my account to another pricing tier or buy more orders?
How do I cancel my account?
How do I change the URL associated with my connection?
What are the plan levels for 2022?
Getting Started with Connex Online: Account Registration
My QuickBooks Online Sync Fails to Work
See more
Account Transfers
Can I transfer my account from QuickBooks Desktop to QuickBooks Online?
How do I transfer/update my account login in Connex Desktop?
How do I transfer/update my account login in QuickBooks Online?
Connex Functionality FAQ
Can I back-up my settings?
Can I preview a list of orders before they reach QuickBooks?
Demo: Intro to the Dashboard (video)
Does Connex work with servers, remote desktops, or hosted environments?
For QuickBooks Desktop, can I have multiple user seats to one account?
How does the automatic sync work
How do I filter sales by selling channel?
How do I change the deposit account on an order?
Is Connex secure?
In Connex, can I rollback the sync and delete orders?
How does Connex sync refunds?
What browsers are Connex compatible with?
Where can I see a log of activity?
What versions of QuickBooks does Connex work with?
See more
Legal FAQ
Service Level Agreement
What is the cancellation and refund policy?
What are the Terms and Conditions?
What is the privacy policy?
What is the Connex IP address?
See more
QuickBooks FAQ
Character limitations for fields in QuickBooks Online
Character limitations for fields in QuickBooks Desktop
Recommended Hosting Solution for QuickBooks Desktop: Ace Cloud Hosting
Should I sync historical sales?
What are the best practices to reconcile orders in QuickBooks? Should I add fees in bulk?
See more
Summary Transaction FAQ
Can I sync a summary transaction, based on a payout
For a summary transaction, how do I sync more than a day at a time?
How do I sync a summary transaction manually?
How do I sync a summary transaction?
Support Policy FAQ
What is your scope of work?
What is your screenshare support policy?
QuickBooks Online FAQ
How do I reconnect my QuickBooks Online account?