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Frequently Asked Questions

Frequently Asked Questions

Discover frequently asked questions regarding topics not otherwise covered.

How do I charge Sales Tax on Shipping?

General FAQ

What does Connex offer and how are different from our competitors?

How do I access the Help Center?

Demo: Intro to the Dashboard (video)

Trial Set-up Overview & Pre-requisites

Connex General FAQ

On-boarding & Set-up Overview

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Account Management FAQ

How am I billed, if I change my account?

For QuickBooks Online, can I have more than one user account with one company file?

How do I find my billing information?

How do I cancel my account?

How do I change the URL associated with my connection?

QuickBooks Online: Sync with Correct Company File/ID

How do I transfer/update my account login in Connex Desktop?

How do I transfer/update my account login in QuickBooks Online?

I have completed my 14-day Free Trial. How do I purchase a Connex Plan?

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Legal FAQ

What are the Terms and Conditions?

What is the privacy policy?

What is the cancellation and refund policy?

What is your IP address?

QuickBooks FAQ

What are the best practices to reconcile orders in QuickBooks? Should I add fees in bulk?

Character limitations for fields in QuickBooks Desktop

Why do I have to match deposits?

Recommended Hosting Solution for QuickBooks Desktop: Ace Cloud Hosting

Connex Functionality FAQ

Does Connex work with servers, remote desktops, or hosted environments?

What integrations does Connex work with?

Does Connex support two-factor authentication (2FA)?

For QuickBooks Online, how do I sync with multiple company files?

How do I change the deposit account on an order?

For Connex for QuickBooks Online, how do I change the sync interval?

For QuickBooks Desktop, can I have multiple user seats to one account?

Where can I see a log of activity?

Does Connex support my operating system or browser?

What browsers are Connex compatible with?

Can I preview a list of orders before they reach QuickBooks?

What versions of QuickBooks does Connex work with?

Is Connex secure?

Can I integrate Connex to a sandbox QuickBooks Online file?

Can I back-up my settings?

Is my PC compatible with Connex?

Can Connex help manage drop shipments?

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Products and Inventory FAQ

Can I map the quantity that can build as the stock level?

How do I filter inventory by site from QuickBooks Desktop?

Integration FAQ

Should I use ShipStation or sync with Amazon directly?

How do I sync inventory from QuickBooks to Amazon?

Is there a list of supported integrations?