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Frequently Asked Questions
Connex for QuickBooks Desktop User Guide
Connex for QuickBooks Product Overview
Getting Started with Connex Desktop
Customers Matching
Inventory Site
Inventory Sync
Orders
Price Levels
Products
Purchase Orders
Refunds
Sales Tax
Sales Orders
Sync Orders from QuickBooks Desktop
Unit of Measure
Web Connector
Web Connector 3.0
Connex for QuickBooks Online User Guide
Connex Online Product Overview
Getting Started with Connex Online
Customer Matching
Inventory
Multicurrency
Orders
Products Matching
Sales Tax
Sync Orders from QuickBooks Online
Frequently Asked Questions
Account Management FAQ
Account Transfer FAQ
Connex Functionality FAQ
General FAQ
Legal FAQ
Integration FAQ
Product Mapping FAQ
QuickBooks FAQ
Summary Transaction FAQ
Customer Matching FAQ
Support Policy FAQ
Integrations Help Guide
Amazon
Amazon Settlement Report
Bigcommerce
eBay
Etsy
Hubspot
Magento
Magento 2
Match Deposit Tool
Other Partners
SellerCloud
ShipStation
Shopify
Spreadsheet Import Tool
Square
Stripe
Walmart
WooCommerce
Zoey
Zapier
Rules Engine Guide
Rules Engine Overview
Rules Engine Mapping Customer Data
Rules Engine Mapping Order Data
Rules Engine Mapping Deposits & Payments
Rules Engine Mapping Products
General Troubleshooting Guide
Contact Support
QuickBooks Desktop Error Messages
Sales Tax Troubleshooting
Inventory Troubleshooting
Web Connector Troubleshooting
Missing & Incorrect Orders Troubleshooting
QuickBooks Online Error Messages
Product Matching Troubleshooting
Login and Performance
Match Deposit Tool Troubleshooting
QuickBooks Point of Sale (POS) - ARCHIVED
QuickBooks POS: Set-Up Guide
Integration Guides (No Longer Supported)
Authorize.net
BVCommerce
Channel Advisor
CommerceHub
Custom Store
Erply
Eventbrite
HubSpot
Keap
Linnworks
OntraPort
Ordoro
PayPal
Reverb
RoasterTools
Salesforce
ShipRush
ShipWorks
ShippingEasy
Back to home
Help Center
Frequently Asked Questions
Connex for QuickBooks Desktop User Guide
Connex for QuickBooks Product Overview
Getting Started with Connex Desktop
Customers Matching
Inventory Site
Inventory Sync
Orders
Price Levels
Products
Purchase Orders
Refunds
Sales Tax
Sales Orders
Sync Orders from QuickBooks Desktop
Unit of Measure
Web Connector
Web Connector 3.0
Connex for QuickBooks Online User Guide
Connex Online Product Overview
Getting Started with Connex Online
Customer Matching
Inventory
Multicurrency
Orders
Products Matching
Sales Tax
Sync Orders from QuickBooks Online
Frequently Asked Questions
Account Management FAQ
Account Transfer FAQ
Connex Functionality FAQ
General FAQ
Legal FAQ
Integration FAQ
Product Mapping FAQ
QuickBooks FAQ
Summary Transaction FAQ
Customer Matching FAQ
Support Policy FAQ
Integrations Help Guide
Amazon
Amazon Settlement Report
Bigcommerce
eBay
Etsy
Hubspot
Magento
Magento 2
Match Deposit Tool
Other Partners
SellerCloud
ShipStation
Shopify
Spreadsheet Import Tool
Square
Stripe
Walmart
WooCommerce
Zoey
Zapier
Rules Engine Guide
Rules Engine Overview
Rules Engine Mapping Customer Data
Rules Engine Mapping Order Data
Rules Engine Mapping Deposits & Payments
Rules Engine Mapping Products
General Troubleshooting Guide
Contact Support
QuickBooks Desktop Error Messages
Sales Tax Troubleshooting
Inventory Troubleshooting
Web Connector Troubleshooting
Missing & Incorrect Orders Troubleshooting
QuickBooks Online Error Messages
Product Matching Troubleshooting
Login and Performance
Match Deposit Tool Troubleshooting
QuickBooks Point of Sale (POS) - ARCHIVED
QuickBooks POS: Set-Up Guide
Integration Guides (No Longer Supported)
Authorize.net
BVCommerce
Channel Advisor
CommerceHub
Custom Store
Erply
Eventbrite
HubSpot
Keap
Linnworks
OntraPort
Ordoro
PayPal
Reverb
RoasterTools
Salesforce
ShipRush
ShipWorks
ShippingEasy
Frequently Asked Questions
Discover frequently asked questions regarding topics not otherwise covered.
Account Management FAQ
How are selling channels billed?
What are legacy benefits in 2022?
What is the new pricing users pro users?
How do I find what file I am syncing with QuickBooks Online?
How does metered billing work?
How do I find my account information?
How am I billed, if I change my account?
How do I upgrade my account to another pricing tier or buy more orders?
How do I cancel my account?
For QuickBooks Online, can I associate multiple company files and one user?
How do I change the URL associated with my connection?
See more
Account Transfer FAQ
Can I transfer my account from QuickBooks Desktop to QuickBooks Online?
How do I transfer/update my account login in Connex Desktop?
How do I transfer/update my account login in QuickBooks Online?
Connex Functionality FAQ
How do I disable the sync without deleting my account?
How do I filter sales by selling channel?
Demo: Intro to the Dashboard (video)
What integrations does Connex work with?
Does Connex work with servers, remote desktops, or hosted environments?
Does Connex support two-factor authentication (2FA)?
How do I change the deposit account on an order?
For QuickBooks Desktop, can I have multiple user seats to one account?
Where can I see a log of activity?
Does Connex support my operating system or browser?
What browsers are Connex compatible with?
Can I preview a list of orders before they reach QuickBooks?
What versions of QuickBooks does Connex work with?
Is Connex secure?
Can I back-up my settings?
Is my PC compatible with Connex?
How does Connex sync refunds?
In Connex, can I rollback the sync and delete orders?
See more
General FAQ
How do you calculate the order count?
Connex General FAQ
Onboarding & Set-up Overview
Legal FAQ
What is the cancellation and refund policy?
What are the Terms and Conditions?
Service Level Agreement
What is the privacy policy?
What is the Connex IP address?
See more
Integration FAQ
Is there a list of supported integrations?
Should I use ShipStation or sync with Amazon directly?
Product Mapping FAQ
Can I stop syncing orders if products are missing from QuickBooks?
For the product mapping tool, how do I upload products from QuickBooks Desktop?
QuickBooks FAQ
Can I upgrade QuickBooks?
Character limitations for fields in QuickBooks Online
What are the best practices to reconcile orders in QuickBooks? Should I add fees in bulk?
Character limitations for fields in QuickBooks Desktop
Recommended Hosting Solution for QuickBooks Desktop: Ace Cloud Hosting
See more
Summary Transaction FAQ
Can I sync a summary transaction, based on a payout
Does the Summary support multiple currencies in the same selling channel?
For a summary transaction, how do I sync more than a day at a time?
How do I sync a summary transaction manually?
How do I sync a summary transaction?
See more
Customer Matching FAQ
Can I sync all orders under a single customer?
Support Policy FAQ
What is your phone and screenshare support policy?
