QuickBooks Desktop Error Messages

There is an invalid reference to QuickBooks Account

To create sales and new items, our tool fills in an account from your settings. In this example, you will see accounts are blank.

Problem

Connex is trying to add transactions or items, but accounts are missing. Your sales fail to sync.

Description

You sync orders to QuickBooks and get errors about missing accounts:

While trying to Add a(n) Sales receipt with order number of 88374, QB responded There is an invalid reference to QuickBooks DepositToAccount "" in the SalesReceipt.

While trying to Add a(n) InventoryItem with name ABC, QB responded There is an invalid reference to QuickBooks Item Asset Account "Inventory Asset."

Solution

Refresh drop downs

You either renamed or deactivated an account in QuickBooks. Connex needs it to sync sales. You must log into QuickBooks as admin and refresh the lists. Here are the steps:

  1. Refresh the drop down lists in Connex.
  2. Expand orders > sync orders to QuickBooks > new order and product accounts.
  3. Choose new accounts.
  4. Make sure none of the accounts are blank:

Create the account type in QuickBooks

In QuickBooks, go to lists > chart of accounts. Click new. In the type field, enter the type of missing account. If you are missing cost of good sold, enter that type:

Refresh the drop downs again.