Web Connector Troubleshooting

The Custom Style associated with this txn is not compatible with this txn

Ensure your templates are compatible with orders

Description

You selected a template that no longer exists in QuickBooks or the template that you use is incompatible with the types of orders you sync.

Cause

Each QuickBooks order has a template. You can hide fields or change labels. Here are two templates:

The template that you choose is incompatible with the order. For example, you cannot use a sales receipt template on an invoice.

Solution

Change the template:

  1. Login to Connex.
  2. Click manage.
  3. Expand orders.
  4. Expand sync orders to QuickBooks.
  5. Expand advanced transaction.
  6. Choose another template: