Missing & Incorrect Orders Troubleshooting
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  3. Missing & Incorrect Orders Troubleshooting

Your query for sales has returned more than 500 sales

Choose a shorter date range.

Problem

You are trying to sync too many sales.

Description

Connex can sync a maximum of 500 sales from QuickBooks before the sync will fail.

Solution

Manual Sync

You must enter a list of order number or try a 24 hour range:

  1. Log into Connex.
  2. Click manual sync.
  3. Enter a 24 hour date range or a comma separated list of order numbers to sync.