You cannot pay more than the amount due.

Your tax mapping is incorrect

Problem

You are unable to sync payments to QuickBooks.

Description

You are syncing invoices and payments. You are trying to sync a payment to QuickBooks, but the payment amount exceeds the invoice. This could happen when your QuickBooks tax rate is 5%, but your website order tax rate is 7%.

Solution

Change your tax mapping

Ensure your tax rate on the sale in QuickBooks and your channel is the same:

1. Login to Connex.
2. Click settings.
3. Click sales tax.
4. Review the tax codes. Ensure the tax rate in QuickBooks and the selling channel are the same: