Connex for QuickBooks User Guide
- Connex for QuickBooks Product Overview
- Getting Started with Connex Desktop
- Connex Quickbooks Online
- Customers Matching
- Inventory Site
- Inventory Sync
- Price Levels
- Purchase Orders
- Sales Tax
- Sales Orders
- Sync Orders from QuickBooks Desktop
- Unit of Measure
- Web Connector
Frequently Asked Questions
General Troubleshooting Guide
- Contact Support
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Login and Performance
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
Integrations Help Guide
Rules Engine Guide
Why is my order total different in QuickBooks?
Connex tries to balance the sale by adding a line item called "rounding"
In some cases, the order total and the QuickBooks total are different. These cases include tax rounding and bundled items. To balance the sale, our software adds or removes an amount on the order.
my tax is a penny ($0.01) different.
- In this case, Connex will add or remove the penny from the sale.
- QuickBooks rounds to two decimal places, but some e-commerce solutions round to more than two places.
I used bundled items and I see an item called rounding.
A bundled item's price is the sum of its items and it has no price. In this example, the sum of the bundle's price is $209.97. There is a $34.98 discrepancy:
Here is the order from Bigcommerce:
- Change Prices
Change the unit prices of the bundle sub items in QuickBooks to match the price on your site. The price of a bundle is the sum of items items. In this example, open UHMB-15 and subtract 34.98 from the unit price.
- Switch Type
You could switch from bundles to inventory items. The price of those items matches the price from your store. In QuickBooks, open the bundled item in products and services. Change the SKU and item name. Create a new inventory item.