Inventory Troubleshooting

Why is my inventory off for QuickBooks Desktop?

A delay in syncing, a SKU mismatch, or an initial sync are all reasons that your inventory numbers could possibly show as incorrect.

Browser Cache

Clear your browser cache and look at the front end of your website. Try logging into your website and checking the admin.

Initial Sync

Connex syncs changes from date of install forwards. Our tool sends stock changes and never your entire list. If you have a small list, our tool can perform an initial sync. If possible, contact your web site developer about uploading a spreadsheet of products to your selling channel. This ensures a faster update.


Connex syncs two databases and there will always be a period where they are out of sync. The QuickBooks Web Connector sends your inventory updates to Connex. Our software holds them in our database. After the web connector runs, Connex sends your inventory updates individually to your website. Depending on the number of updates, the sync could take several minutes.

To see if the sync has finished, follow these steps:

  1. Login to Connex.
  2. Click manage.
  3. Click inventory.
  4. Click pending inventory to sync:

Scheduled Task is Missing

If the task to process updates is missing, follow these steps:

  1. Login to Connex.
  2. Scroll down to Connex task manager. A row that says inventory should exist.
  3. If it is missing, click manage on the connections grid.
  4. Scroll down to inventory.
  5. Expand the first area.
  6. Check the first box.
  7. Click save.

SKU Mismatch

If your product SKUs in Connex and your website are different, then the sync will fail. In your log, you will see warning messages that says the sync failed for certain SKUs. Our software logs a warning message because some users list only some of their products on their website. Any update to an item will cause the item to sync with your selling channel. 

Is there a log?

If issues persist, instruct Connex to email you a daily copy of the log. Check the email for the day the product was updated. Are there any messages? If issues persist, please contact us with a copy of the email.

Why can't Connex just process all the updates, after the web connector is finished?

The web connector must have a response in two minutes or the sync would fail. It could take longer than two minutes to perform updates. If the web connector fails, then the sync timers never update and your sync would fail indefinitely.



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