Why does my sales order remain open?
As tax using a QuickBooks tax code
Problem
Your sales order remains open, even though Connex synced an invoice.
Description
You are adding tax as a line item and the tax remains open:
Solution
Connex cannot close a sales order, if it has a line item called sales tax. This is a limitation of QuickBooks. Here is how the sales order will appear:
To close the sales order, map tax using QuickBooks tax codes and disable tax as a line item.