Inventory Troubleshooting

Why does my inventory fail to sync from QuickBooks?

A list of reasons why the sync would fail


Your inventory fails to sync from QuickBooks to your selling channel.


You make changes to inventory items in QuickBooks, but your selling channel fails to show any updates. You log into our software scroll down and check the successful inventory syncs and see no results.


Product Mismatch

We match the product SKU to QuickBooks item name. Go to Connex. Click logs > failed inventory log. In this example, several products are mismatched:

For more info on product matching, read this guide on QuickBooks Online and this guide on QuickBooks Desktop.

QuickBooks Desktop User - Run the web connector

Log into your account. Go to settings > inventory. The timers should have today's date. If not, run your web connector
If you use RightNetworks, you must open QB and run the web connector. RightNetworks signs users out, after a period of inactivity.

Pending Queue

If you have more than 75 updates, our software replaces the updates in a queue. Log into our software. On the left, orders pending. Under inventory, see if there any items. If there are items, click dashboard. A dialogue will say that inventory is sinking. Keep the tab open, until another message says of the sink was complete.

Resync a day at a time

Log into Connex. Click settings > inventory. Choose a 24 hour date range. Click save and run the web connector. Keep choosing other 24 hour ranges.

Initial Sync

Our software since changes from date of install. There are two ways to resync items prior to the install; ask us to run an initial sync or open the items individually and change them.

Make a change to the item's price or inventory

Here is a list of changes that we support.