- Help Center
- General Troubleshooting Guide
- Incorrect Orders Troubleshooting
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Connex for QuickBooks User Guide
- Connex for QuickBooks Product Overview
- Getting Started with Connex Desktop
- Connex Quickbooks Online
- Customers Matching
- Inventory Site
- Inventory Sync
- Orders
- Price Levels
- Products
- Purchase Orders
- Refunds
- Sales Tax
- Sales Orders
- Sync Orders from QuickBooks Desktop
- Unit of Measure
- Web Connector
- Multicurrency
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Connex Inventory
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Frequently Asked Questions
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General Troubleshooting Guide
- Contact Support
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Login and Performance
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
- Upgrading QuickBooks
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Integrations Help Guide
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Rules Engine Guide
Why does Connex fail to update tracking numbers in QuickBooks Desktop?
This guide will describe common reasons why Connex fails to update QuickBooks orders with tracking details, after you ship an order.
Log Errors
Log into Connex. On the left, click log. Search for the order number. Are there any error messages?
ShipStation Manual Shipments
Fulfillments
Log into ShipStation and click fulfillments. Do you see your orders in that tab? If so, log into Connex. Click manage. Expand orders, sync orders to QuickBooks, sync manually to QuickBooks. In the order status field, add shipped and fulfilled.
Configuration
Web ConnectorSingle User Mode Admin
Log into QuickBooks as admin. Go to file and click single user mode. Resync your orders. At times, QuickBooks can lock up and our tool can make no updates. Ensure no users are running reports in QuickBooks, during the sync.