Missing & Incorrect Orders Troubleshooting
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  3. Missing & Incorrect Orders Troubleshooting

Why does Connex fail to update tracking numbers in QuickBooks Desktop?

This guide will describe common reasons why Connex fails to update QuickBooks orders with tracking details, after you ship an order.

Log Errors

Log into Connex. On the left, click log. Search for the order number. Are there any error messages?

ShipStation Manual Shipments

Fulfillments

Log into ShipStation and click fulfillments. Do you see your orders in that tab? If so, log into Connex. Click manage. Expand orders, sync orders to QuickBooks, sync manually to QuickBooks. In the order status field, add shipped and fulfilled.

Configuration

Web ConnectorSingle User Mode Admin

Log into QuickBooks as admin. Go to file and click single user mode. Resync your orders. At times, QuickBooks can lock up and our tool can make no updates. Ensure no users are running reports in QuickBooks, during the sync.

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