- Help Center
- Frequently Asked Questions
- Support Policy FAQ
Connex for QuickBooks User Guide
- Connex for QuickBooks Product Overview
- Getting Started with Connex Desktop
- Connex Quickbooks Online
- Customers Matching
- Inventory Site
- Inventory Sync
- Price Levels
- Purchase Orders
- Sales Tax
- Sales Orders
- Sync Orders from QuickBooks Desktop
- Unit of Measure
- Web Connector
Frequently Asked Questions
General Troubleshooting Guide
- Contact Support
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Login and Performance
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
Integrations Help Guide
Rules Engine Guide
What is your screenshare support policy?
We offer screen-shares on a limited basis
What is the scope of phone support?
The purpose of the call is to gather information about your technical issue and answer these questions:
- What are the steps to duplicate the issue?
- Do we understand the issue you are facing?
- Are there details missing from the support ticket?
Our staff may take a screenshot or create a video that outlines steps to reproduce your technical issue.
What are the next steps?
Our staff member will research your issue and get back with troubleshooting steps.
How long is the call?
The call will last no longer than 15 minutes.
Will you perform troubleshooting steps for specific issues on the call?
Since we have no direct connection to your QuickBooks or selling channel, you must perform some steps yourself. The sync will take time to run. If you are a QuickBooks Desktop user, we cannot run your QuickBooks Web Connector.
How do I schedule a screenshare?
Screenshares are done at the discretion of our staff and cannot be scheduled or purchased at this time.
If I am having web connector or remote desktop issues, can you help?
IT related issues are beyond our scope of work. For more details, read this guide.