What is your screenshare support policy?

We offer screen-shares on a limited basis

What is the scope of phone support?

The purpose of the call is to gather information about your technical issue and answer these questions:

• What are the steps to duplicate the issue?
• Do we understand the issue you are facing?
• Are there details missing from the support ticket?

Our staff may take a screenshot or create a video that outlines steps to reproduce your technical issue.

What are the next steps?

Our staff member will research your issue and get back with troubleshooting steps.

How long is the call?

The call will last no longer than 15 minutes.

Will you perform troubleshooting steps for specific issues on the call?

Since we have no direct connection to your QuickBooks or selling channel, you must perform some steps yourself. The sync will take time to run. If you are a QuickBooks Desktop user, we cannot run your QuickBooks Web Connector.

How do I schedule a screenshare?

Screenshares are done at the discretion of our staff and cannot be scheduled or purchased at this time.

If I am having web connector or remote desktop issues, can you help?

IT related issues are beyond our scope of work. For more details, read this guide.