Support Policy FAQ

What is your phone and screenshare support policy?

We offer screen-shares on a limited basis

When do you provide phone support?

For the first 30 days after purchase, we provide phone and screen-share support for new customer set-ups. Afterwards, we provide support through our email ticketing system.

Our email support will provide links to our knowledge base and video library. The content includes steps to troubleshoot common errors and enable common features.