Account Management FAQ

What is the maximum number of selling channels I can add?

Limits of number of channels

What is a selling channel?

If you add two Shopify websites to Connex, then you have two selling channels. Sync direction is excluded. Channel Advisor, Ordoro, Linnworks, and ShipStation always counts as one selling channel because they send all sales to us in one batch.

This is three selling channels:

How is Amazon calculated?

Each connection on our dashboard containing Amazon is one selling channel. If you had Amazon US, Amazon Canada and Amazon UK, then you have three selling channels. 

For some users, they have multiple Amazon connections for the same marketplace to accommodate their use case. Our software counts these connections as one selling channel each. Please contact us about adding another channel.

If I exceed the max, what happens?

When you add a new connection, you will see this screen:

What are the limits?

As of November 1, 2021, we limit the number of selling channels you can add to Connex by your plan level:

Plan Limit
Pro 1
Silver 2
Gold 3
Platinum 4

How do I buy more channels?

Login to Connex. Click my account on the top right. Click add selling channels on the right. The current rate is $300 per year per channel. If you delete the channel, please contact us to get a pro-rated refund.

I purchased prior to the deadline. How am I affected?

You can still sync, but adding more selling channels requires a plan upgrade or purchasing an add-on.

I have more channels than a plan upgrade allows. What are the next steps?

Let's say you already have five channels and you use our silver plan. Upgrading to platinum gives you a max of four. Purchase the selling channel add-on. 

How do I upgrade my account?

By upgrading your account, you get more channels and you get a free onboarding. Otherwise, you can purchase the onboarding separately. Please read this guide.