Connex for QuickBooks Desktop User Guide
Connex for QuickBooks Online User Guide
Frequently Asked Questions
Integrations Help Guide
Rules Engine Guide
General Troubleshooting Guide
- Contact Support
- QuickBooks Desktop Error Messages
- Sales Tax Troubleshooting
- Inventory Troubleshooting
- Web Connector Troubleshooting
- Missing & Incorrect Orders Troubleshooting
- QuickBooks Online Error Messages
- Product Matching Troubleshooting
- Login and Performance
- Match Deposit Tool Troubleshooting
- Customer Matching Troubleshooting
QuickBooks Point of Sale (POS) - ARCHIVED
Integration Guides (No Longer Supported)
What are the best practices with syncing my payment processor?
Payment Processors act as a middle man. They usually hold onto sales for two days, then deposit funds into your bank account.
What fields are available to match?The minimum requirement for Connex to be able to match with a payment processor are the following:
- Billing Address
- Credit Card Details
- Billing Frequency
- Product SKU
- Item Title
- Item Quantity
These extra fields usually occur with payment processors related to custom carts or ordering forms.
This does not limit what can be used or sent. For example: If no SKUs are sent, we can map fields like order description. We could say if the amount is $40, then the SKU is ABC.
Payment processors can very quite a bit and there are some other things to be generally aware of when working with one as well as Connex. The processor can sometimes return merchant fees. It may also return a reference number, which is typically our preferred field used to match sales and payments. The website order number is usually sent in addition for further matching possibilities.
Should I sync with my website, payment processor, or both?
The flow for Connex related to payment processors typically looks like this: The website sends the order to the processor. The processor then sends back a success or failure message. The processor now has its own copy of the order. Since Connex can read the order form the processor, there is no need to sync both at the same time. The only case where you should sync both is when any orders are mutually exclusive between the website and the processor.
Do you have a slide deck and a demo?
Yes, here are the slides and here is the demo: