Missing & Incorrect Orders Troubleshooting
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This item cannot be measured using this unit of measure.

Map a unit of measure the product supports

Problem

You are unable to map a unit of measure to QuickBooks.

Description

In the Connex log, you receive this error:

On SKU IH AWR4, you assigned a unit of measure as 8 Each. This item cannot be measured using this unit of measure. For 8 pack, here are the available units: 8 PackV

Solution

Check your rules

In QuickBooks, go to lists > item list. Find the product. Expand U/M set:

This product support a UOM of each and box.

Go to the rules engine and check your rules. If you mapped case and only each or box are available, change the rule.

For more info, read this guide.