The version of QuickBooks XML that was requested is not supported or is unknown

Adjust the QuickBooks XML Version setting.

Problem

Your sync fails and you receive this error:

There was an error syncing sales to QuickBooks for 1 - 10 orders. Please contact our support team. Message: The version of QuickBooks XML that was requested is not supported or is unknown.

Description

If you upgrade QuickBooks, you must tell Connex. During the set-up, Connex finds your QuickBooks version. Based on the year, certain features become available.

Solution

Adjust setting

Here are the steps:

1. Login to Connex.
2. Click settings.
3. Click advanced.
4. Scroll down to QB XML.
5. Enter automatic:
6. If the issue persists, try QuickBooks 2021 or 2022.