QuickBooks Desktop Error Messages

The version of QBXML that was requested is not supported or is unknown

Adjust the QB XML Version setting.

Problem

Your sync fails and you receive this error:

There was an error syncing sales to QuickBooks for 1 - 10 orders. Please contact our support team. Message: The version of QBXML that was requested is not supported or is unknown.

Description

If you upgrade to 2021 or 2022, your must instruct Connex.

Solution

Adjust setting

Here are the steps:

  1. Login to Connex.
  2. Click manage.
  3. Expand sync orders to QuickBooks.
  4. Expand advanced.
  5. Expand misc.
  6. Change the XML version to 14 for QB 2020 / 21 or 15 for 2022 or higher: