- Help Center
- General Troubleshooting Guide
- Inventory Troubleshooting
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Connex for QuickBooks User Guide
- Connex for QuickBooks Product Overview
- Getting Started with Connex Desktop
- Connex Quickbooks Online
- Customers Matching
- Inventory Site
- Inventory Sync
- Orders
- Price Levels
- Products
- Purchase Orders
- Refunds
- Sales Tax
- Sales Orders
- Sync Orders from QuickBooks Desktop
- Unit of Measure
- Web Connector
- Multicurrency
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Connex Reporting
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Frequently Asked Questions
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General Troubleshooting Guide
- Contact Support
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Login and Performance
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
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Integrations Help Guide
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Rules Engine Guide
Product was not updated
Why am I receiving this message in my error log?
- Most likely, there is no SKU listed on your website that we can match to its existing item in QuickBooks.
- The rule associated with mapping this product is not functioning correctly.
Map Product SKU using the Rules Engine - The product is not allowed to sync, due to a rule excluding it from syncing to QuickBooks.
Can I exclude products from syncing inventory?