Account Management FAQ

What is the new pricing users pro users?

This guide walks you through legacy pricing

I was already upgraded to $119 pro in Nov. Am I being asked to upgrade again?

No, this change does not affect you.

How do I find my plan level?

To find your plan, log into Connex. Click your name and my account on the top right. Your plan is listed on the right:

How much is my plan?

Pro users are paying $99 or $1188 per year. Your new price is $199 per month.

Will I get new benefits?

Users will gain access to our support ticketing system, automated deposit matching and two way order syncing

What is the support level for the plan levels?

Users on our pro plan have access to our knowledge base and video library, but can open no support tickets. Pro users can contact billing and sales. Email support is accessible on our silver plan and higher. We recommend upgrading to our silver plan, if you require email support. 

When opening a ticket, please supply your Connex email. If you are unsure of your account, please contact billing and we will look up your account. 

I use an annual plan. Am I being upgraded to another annual?

No, your plan will change to monthly. You can upgrade your account to silver annual in the Connex my account area. If you have money left on your annual plan, it will go towards your next monthly payments. Once exhausted, your monthly payments will resume.

What if I do not wish to upgrade?

You may cancel your account before the upgrade. Please cancel by 1/1/2022. You can request any balance refunded to your account. If you do not contact us, we will upgrade your account.

When am I charged?

Your annual or monthly renewal date remains the same.

Am I prorated the difference in plans?

Our system will prorate you the difference in plans. If you need six months of the pro annual, then you are charged $1188 / 6. 

Using the micro plan, here is an example proration. The user is billed on the 1st of every month. The user pays the difference in plans and the next payment is the full amount. The user gets the benefits of the pro plan on October 1st.

Why are you changing your prices and support policies?

This price change will enable us to continue developing products and services that help you run your business and work smarter.

I wish to stay with Connex until I find another lower cost solution. How do I proceed?

We recommend upgrading to the silver monthly plan/ You can cancel at any time. If you use an annual plan and cancel, we will refund unused months.

I wish to cancel, before I am upgraded. What are the next steps?

Please read this guide.