Missing & Incorrect Orders Troubleshooting
  1. Help Center
  2. General Troubleshooting Guide
  3. Missing & Incorrect Orders Troubleshooting

No shipping or tracking details appear on QuickBooks sales

Sync shipped sales

Problem

The tracking details fail to appear in QuickBooks.

Description

In ShipStation, you shipped the sale and it has tracking details. When you sync, Connex fails to update an existing sale. If the sale is new, tracking details fail to appear.

Solution

Check settings

Follow these steps:

  1. In Connex, click settings.
  2. Click orders to QuickBooks.
  3. In the order status field, enter shipped and fulfilled.
  4. In the selling channels field, enter manual orders (or the store that has your QuickBooks sales) or leave the field clear to sync all channels.
  5. Click orders from QuickBooks.
  6. Click update shipping and tracking or the update tracking only box.