Missing & Incorrect Orders Troubleshooting
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No shipping or tracking details appear on QuickBooks sales

Sync shipped sales

Problem

The tracking details fail to appear in QuickBooks.

Description

In ShipStation, you shipped the sale and it has tracking details. When you sync, Connex fails to update an existing sale. If the sale is new, tracking details fail to appear.

Solution

Order never shipped

We have no support for manual shipments. Ensure tracking details appear on the top right:

Enable updating sales from QuickBooks to ShipStation

Here are the steps:

  1. Login to Connex.
  2. Click settings.
  3. Click orders to QuickBooks.
  4. In the order status, enter shipped.
  5. In the selling channel name, enter the QuickBooks store. It's usually manual orders.
  6. Under invoice mode, select the type to update. If you sync invoices, enter invoices.

Here is an example of improper settings. Invoice mode is set to do not sync:

Enable sync sales to QuickBooks

Follow these steps:

  1. In Connex, click settings.
  2. Click orders to QuickBooks.
  3. In the order status field, enter shipped and fulfilled.
  4. In the selling channels field, enter manual orders (or the store that has your QuickBooks sales) or leave the field clear to sync all channels.
  5. Click orders from QuickBooks.
  6. Click update shipping and tracking or the update tracking only box.

Here are the proper settings:

Check tasks

Log into Connex. Click settings. Click orders to QuickBooks. Click save. Click orders from QuickBooks, click save. Resync your sales.

Arizona Time Zone

If you use QuickBooks Desktop and you have Arizona time, log into Connex. Click settings > advanced. Under user time zone, select Arizona time.

Check rules

At times, users write rules to stop exporting sales from ShipStation. This causes the sync to fail. To troubleshoot, here are the steps:

  1. Log into Connex.
  2. Click rules > my rules.
  3. Search for rules saying do not import order to QuickBooks.
  4. If necessary, delete the rule: