- Help Center
- General Troubleshooting Guide
- Inventory Troubleshooting
-
Connex for QuickBooks User Guide
- Connex for QuickBooks Product Overview
- Getting Started with Connex Desktop
- Connex Quickbooks Online
- Customers Matching
- Inventory Site
- Inventory Sync
- Orders
- Price Levels
- Products
- Purchase Orders
- Refunds
- Sales Tax
- Sales Orders
- Sync Orders from QuickBooks Desktop
- Unit of Measure
- Web Connector
- Multicurrency
-
Connex Reporting
-
Frequently Asked Questions
-
General Troubleshooting Guide
- Contact Support
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Login and Performance
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
-
Integrations Help Guide
-
Rules Engine Guide
Negative Inventory
Problem
QuickBooks error message: You can't use negative rates on inventory items, use neg quantity instead.
Description
Negative rates on inventory items
Solution
This means your discount item in QuickBooks is of type inventory. In QuickBooks, go to your item list. Rename the discount item and add _old to the name field. Recreate the discount item. As the item type, choose service or non-inventory.