My ShipStation orders have no line items

Resync sales

Problem

Orders from QuickBooks to ShipStation sync without line items.

Description

Here is a screenshot:

Solution

Resync sales

We are working with ShipStation to resolve this sporadic issue. To resync, follow these steps:

1. Login to Connex.
2. Click manage.
3. Expand orders  > sync orders from QuickBooks.
4. Set the sync dates back 24 hrs.
5. Check update orders:
6. Click save.
7. Run the web connector.
8. Return to the configure page and uncheck update orders.