Sales Tax Troubleshooting

Make sure all your transactions have a GST/HST rate before you save.

This error happens when our software fails to map sales tax on an order.

How do I fix the issue?

  1. Open the order in your website.
  2. Check the shipping address state field. Are there any typos?
  3. Login to Connex.
  4. Click manage.
  5. Expand tax.
  6. Expand sales tax mapping: 
  7. Ensure all states where you charge tax are mapped.
  8. Next to each code, click edit.
  9. Ensure the code still exists in QuickBooks. If you renamed or removed a code, then our tool will fail to map tax.
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