- Help Center
- General Troubleshooting Guide
- Sales Tax Troubleshooting
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Connex for QuickBooks User Guide
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Connex Inventory
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Frequently Asked Questions
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General Troubleshooting Guide
- Contact Support
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
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- Match Deposit Tool Troubleshooting
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- Customer Matching Troubleshooting
- Rules Engine
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- Update Shipping Details Troubleshooting
- Upgrading QuickBooks
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Integrations Help Guide
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Rules Engine Guide
Make sure all your transactions have a GST/HST rate before you save.
This error happens when our software fails to map sales tax on an order.
How do I fix the issue?
- Open the order in your website.
- Check the shipping address state field. Are there any typos?
- Login to Connex.
- Click manage.
- Expand tax.
- Expand sales tax mapping:
- Ensure all states where you charge tax are mapped.
- Next to each code, click edit.
- Ensure the code still exists in QuickBooks. If you renamed or removed a code, then our tool will fail to map tax.