Getting started with Linnworks

Our tool can sync sales individually, by status, or summarize them by selling channel into a single sale.

How do I get started?

You must install the Connex Linnworks app. First, choose the correct link below to launch a new tab to begin the pairing process. Follow the instructions to Login to Linnworks, Choose the verified version of Linnworks, and copy the installation token. Return to this page for next steps.  

  1. Connex for QuickBooks Online
  2. Connex for QuickBooks Desktop

Next Steps: How do I perform the set-up? 

  1. Open another browser tab and login to
    Connex for QuickBooks Desktop  or Connex for QuickBooks Online
  2. On the Connex dashboard, click add connection.
  3. Select Linnworks.
  4. From the last step of the Linnworks install, copy the token into the token field.

Can I sync orders, if they have a certain status?

Out of the box, our tool pulls processed orders into QuickBooks. To pull open orders instead, follow these steps:

  1. On the configure page, expand orders.
  2. Expand sync orders to QuickBooks.
  3. Expand sync manually.
  4. Leave the order status field empty.
  5. Click save and sync.

Can I sync a summary of transactions?

You can sync a daily summary of transactions and group them by selling channel and currency code. For an example summary transaction, read this guide. This enables selling on the same channel in multiple countries, such as Amazon USA and Amazon Europe. Here is an example set-up:

Amazon USD

 - Order 1

eBay GBP

 - Order 2

 - Order 3

On the configure page, expand customers. Select store name and currency as the customer matching mode. Our tool will detect the currency code and add the orders to the store name plus the currency code.

Do you sync purchases from Linnworks to QuickBooks?

Yes, our tool will sync purchase orders as POs with bills. Log into Connex. Click manage. On our configure page, scroll down to purchase settings to enable the feature. Under sync direction, choose sync purchases to QuickBooks.

Can I sync orders from QuickBooks to Linnworks?

Yes, our integration supports a two way sync. You must add a class called Linnworks to each sale. Our QuickBooks to ShipStation sync works almost identical. For more info, read this guide.

Does the integration sync refunds?

Your customer must request a refund, send you the goods, and you must action the refund. Refund booking only will sync no refund. 

How do the fields map?

Here is a field mapping:

Linnworks QuickBooks Notes
Order Id Order Number  
Source Customer name Can be used as a customer name. You can add rules saying if the source is Amazon, then perform this mapping.
Date Order Date  
Channel Reference Reference Number Used on payments
Reference Reference Number Used on payments
Status Not mapped You can filter orders by status, such as processed or paid, during the sync.
Payment Method Payment Method  
Subsource Customer name Is mapped to the customer name, if there is a value and you choose selling channel as the name.
Shipping Cost Shipping Amount Added as a line item or the QuickBooks Online shipping field.
Tax Tax Added as a line item or mapped to a QuickBooks tax code.
Billing Address Billing Address  
Shipping Address Shipping Address  
Phone Phone  
Shipping Service Shipping Method  
Tracking Tracking Number Added as a line item or mapped to the tracking number field.
SKU Item Name / SKU We map to the QuickBooks item name by default. If you use QuickBooks Online, you can map to the SKU field.
Item Title Item Description  
Quantity Quantity  
Discount Unit Price Discounts are added as line items or subtracted from the unit price.
Tax Unit Price Incl. Tax