Connex Functionality FAQ

Is Connex secure?

We data security and privacy very seriously. Connex was built from the group up with the privacy and data security of our customers in mind from the very beginning.

Is Connex secure?

We data security and privacy very seriously. Connex was built from the group up with the privacy and data security of our customers in mind from the very beginning. As such, Connex does not store, save, or otherwise recall any of your sales, customer, or order data. 

In addition, our billing system is an entirely separate, independent platform from the Connex software itself with the express purpose of safeguarding your financial data.

Finally, Connex must pass a rigorous security review conducted by Intuit on a rotating, scheduled basis.

Q: Will you have access to our banking information, social security, or credit card info?

A: No, we have no access to this information. We can only access order billing, shipping line item, tax, and shipping data. 

Q: Do you persist order data?

A: No, this information is held in memory only. Only your order management system persists the orders.


Q: Where is your solution hosted?

A: Our software is hosted using Microsoft Windows Azure's Cloud Solution. 


Q: Can anyone access your database?

A: No. Windows Azure has a firewall preventing anyone from the outside from entering the database. User passwords and other data are heavily encrypted. 


Q: How are our QuickBooks credentials stored?

A: These credentials are encrypted. 


Q: Did your software pass a third party security audit?

A: Yearly, Cigital reviews our software for security issues.

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