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Integrations Help Guide

Integrations Help Guide

Discover everything there is to know about our supported integrations.

Discontinued integrations 2023

How do I update my integration?

Amazon

Can I sync Amazon fees to my orders?

Can I map the item description from QuickBooks as my product description?

Do you support split Amazon shipments and refunds?

Do you support Amazon FBA?

How do I pair different marketplaces in the U.S.?

How do I renew my Amazon connection?

How do I sync from multiple Amazon marketplaces?

What Amazon marketplaces are compatible with Connex?

How would I exclude orders from a certain Amazon marketplace?

How do I pair Amazon and Connex?

Our software is unable to sync with Amazon because the order volume is too large.

When do Amazon sales sync?

Why does Amazon remove items from selling on FBA during inventory sync?

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Amazon Settlement Report

Can I manually upload Amazon settlement reports?

Does your connector break out the fees on the Amazon settlement report?

How do I sync my Amazon Settlement Report to QuickBooks?

I am unable to pull any Amazon settlement reports into QuickBooks

I do not see any Amazon Settlement Report summaries in QuickBooks. What am I doing wrong?

Why is the refund quantity always one?

Why are my Amazon settlement report orders incorrect?

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Bigcommerce

Do you support bundled items in Bigcommerce?

Getting started with BigCommerce

Magento 2

Custom Fields in Magento 2

Can I sync shipments from Magento 2 to QuickBooks?

How do I set-up Magento 2?

Match Deposit Tool

Do I need the deposit matching tool, if I create a summary sale?

Getting Started with the Connex Match Deposit Tool

How do I deactivate the deposit matching tool?

How do I match Amazon deposits to QuickBooks sales?

How do I manually sync payouts from Amazon to QuickBooks for match deposits?

How do I manually sync deposits?

How do I match deposits from ShipStation?

How do I match deposits in bulk and with multiple payment processors?

How does the match deposit tool match sales, payments, and refunds?

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ShipStation

Can I make a summary sale in ShipStation?

Can I sync lot and bin from QuickBooks to ShipStation?

Can I sync sales by selling channel for ShipStation?

Do you support split shipments with ShipStation?

Does ShipStation support unit of measure?

Getting Started with ShipStation

How do I map fields from QuickBooks to ShipStation Custom Fields?

How do I merge ShipStation connections?

How does Connex calculate ShipStation discounts?

How do I mark ShipStation orders from QuickBooks as unpaid?

How do grouped items sync from QuickBooks to ShipStation

How does Connex map products between ShipStation and QuickBooks?

How do I map the ShipStation bill to account?

How do I change the ShipStation requested shipping service

How do I sync Amazon FBA sales through ShipStation?

How do I sync orders when they ship?

How do I map currency codes?

How do I map the shipping cost from ShipStation to QuickBooks?

My ShipStation orders have no line items

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Shopify

Can I update an order in Shopify and update it in QuickBooks?

Can I match Shopify payouts to a QuickBooks Deposit?

Can you sync draft orders in Shopify to QuickBooks?

Do you support Custom Fields in Shopify?

Do you support multiple payments on a single Shopify invoice?

Do you support updating orders, after they are edited in Shopify?

Exceeded 2 calls per second for api client

For an initial sync of inventory, can I upload a spreadsheet to Shopify?

How do the fields map between Shopify and Connex

How do I update my Shopify integration to use the Connex listing?

How do I integrate Connex with Shopify?

How do I remove tax from Amazon orders inside of Shopify?

How do I change the Shopify location where Connex sends inventory?

If I choose not restock Shopify items, how does the sale sync to QuickBooks?

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Square

Can I map the item variation name to the QuickBooks item name?

Do you offer split tender support?

Getting started with Square

How do I add transaction fees from Square?

How do I choose the locations to sync?

What orders do you sync from Square

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Stripe

Getting Started with Stripe

WooCommerce

Can I use WooCommerce custom order statuses?

Can I sync Stripe fees in WooCommerce to QuickBooks?

Do you support WooCommerce custom fields?

Getting started with WooCommerce

How does your software mark WooCommerce items as out of stock?

How do products map between WooCommerce and QuickBooks?

How does the inventory sync work with WooCommerce?

How do I fix the WooComerce 301 redirect error?

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