Missing & Incorrect Orders Troubleshooting
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I use unit of measure and my quantity is wrong

When you sync orders from QuickBooks, the quantity in your shipping solution is incorrect


When you add a product with unit of measure, Connex sends the wrong quantity to ShipStation. Here is an example:

Our tool receives 1,728:


When you ask QuickBooks to make a conversion, they send a different quantity to Connex. If you enter 1 box and it's 12 each, then QuickBooks sends 12.


Edit default UOM

In QuickBooks, go to list > item list. Open the item. Adjust the default UOM to box:

On the QuickBooks order, enter box. QuickBooks will make no conversion.

Enter no UOM

Prior to syncing, enter no unit of measure. Click save and add it later: