- Help Center
- General Troubleshooting Guide
- Web Connector Troubleshooting
-
Connex for QuickBooks User Guide
- Connex for QuickBooks Product Overview
- Getting Started with Connex Desktop
- Connex Quickbooks Online
- Customers Matching
- Inventory Site
- Inventory Sync
- Orders
- Price Levels
- Products
- Purchase Orders
- Refunds
- Sales Tax
- Sales Orders
- Sync Orders from QuickBooks Desktop
- Unit of Measure
- Web Connector
- Multicurrency
-
Connex Inventory
-
Frequently Asked Questions
-
General Troubleshooting Guide
- Contact Support
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Login and Performance
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
- Upgrading QuickBooks
-
Integrations Help Guide
-
Rules Engine Guide
How to email web connector log file
QuickBooks has a detailed log file.
There are some errors that are only accessible if we see your web connector's local log. To send us the log, follow these steps:
- In your Windows search, enter web connector.
- Click the web connector icon.
- Click view log:
- On notepad, click file > save as and save it to the desktop. The file should look something like this:
- Respond to your support ticket with the log.