Connex for QuickBooks Desktop User Guide
Connex for QuickBooks Online User Guide
Frequently Asked Questions
Integrations Help Guide
Rules Engine Guide
General Troubleshooting Guide
- Contact Support
- QuickBooks Desktop Error Messages
- Sales Tax Troubleshooting
- Inventory Troubleshooting
- Web Connector Troubleshooting
- Missing & Incorrect Orders Troubleshooting
- QuickBooks Online Error Messages
- Product Matching Troubleshooting
- Login and Performance
- Match Deposit Tool Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Deposit Match Troubleshooting
- Orders from QuickBooks
QuickBooks Point of Sale (POS) - ARCHIVED
Integration Guides (No Longer Supported)
How should I handle gift cards in QuickBooks Desktop?
E-Commerce businesses frequently sell gift cards. This article is about how to ensure your sync works when you sell a gift card and your customer pays using a gift card.
- When you sell a gift card it is not considered income until you have provided the product or service that the gift card redeems.
- The sale of a gift card it is considered a liability in QuickBooks.
- Once the gift card is redeemed it adds to your income account and removes the gift card from the liability account in QuickBooks.
How does Connex handle gift cards/gift certificates?
If a gift card is purchased, then it will appear as a non-inventory part with a positive dollar amount on the QuickBooks invoice or sales receipt. If the gift card is used as a form of payment, then the gift card appears as a discount when syncing a sales receipt. Non-inventory parts in QuickBooks allow negative amounts.
Connex will map all gift cards to an item called giftcard. This item should be of type non-inventory and its income account it set to a liability.
Here is an example from QuickBooks Desktop:
If a user purchases a gift card for later use, how does it look?
The product giftcard will appear as a line item. Here is a $25 purchase:
If the user syncs sales receipts and the user pays by gift card, how does it look?
The gift card looks like a discount:
If the user syncs invoices, how does it look?
In this case, the gift card is a payment method on a payment. The payment total equals the gift card total.
How does it look in my balance sheet?
Here is an example report:
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