- Help Center
- Integrations Help Guide
- Match Deposit Tool
Connex for QuickBooks User Guide
- Connex for QuickBooks Product Overview
- Getting Started with Connex Desktop
- Connex Quickbooks Online
- Customers Matching
- Inventory Site
- Inventory Sync
- Price Levels
- Purchase Orders
- Sales Tax
- Sales Orders
- Sync Orders from QuickBooks Desktop
- Unit of Measure
- Web Connector
Frequently Asked Questions
General Troubleshooting Guide
- Contact Support
- Deposit Match Troubleshooting
- QuickBooks Desktop Error Messages
- Inventory Troubleshooting
- Incorrect Orders Troubleshooting
- Sales Tax Troubleshooting
- Web Connector Troubleshooting
- QuickBooks Online Error Messages
- Login and Performance
- Match Deposit Tool Troubleshooting
- Product Matching Troubleshooting
- Customer Matching Troubleshooting
- Rules Engine
- Orders from QuickBooks
- Payments Troubleshooting
- Missing Orders Troubleshooting
- Update Shipping Details Troubleshooting
Integrations Help Guide
Rules Engine Guide
How does the match deposit tool match sales, payments, and refunds?
Deposit matching uses the order number and date
How does Connex match refunds?
If you use QuickBooks Desktop, Connex creates a credit card refund after creating a credit memo. Connex uses the order date and memo fields from the credit card refund.
If you use QuickBooks Online, Connex creates a refund receipt. Connex uses the same matching. Here is a credit card refund from QuickBooks Desktop:
How does Connex match the sales receipts?
Although the examples use QuickBooks Desktop, the logic for QuickBooks Online is identical. Our tool matches the order number from your selling channel to the QuickBooks order number or memo field.
If you use the next number in QuickBooks, we map the transaction date and order number with the QuickBooks memo field. below is an example of a sale that would match your Amazon order 112-2989586-5872247 placed on 2/25:
How does Connex match payments?
If you sync invoices and payments, our tool checks the QuickBooks payment memo field: