Connex for QuickBooks Desktop User Guide
Connex for QuickBooks Online User Guide
Frequently Asked Questions
Integrations Help Guide
Rules Engine Guide
General Troubleshooting Guide
QuickBooks Point of Sale (POS) - ARCHIVED
Integration Guides (No Longer Supported)
How do I turn off the web connector reminders?
Connex reminds you that the sync has failed to run.
If the web connector fails to run for six days, Connex sends a reminder. Many users forget to run their web connector and the sync stops. These emails remind you that the sync is failing to run.
If I stop running the web connector, do I have to change the sync dates?
The sync dates change to today and four days from today. This ensures you can stop syncing Friday at 5 PM, sync Monday at 9 AM, and pull in the week's orders. If you stop syncing longer, you must change the sync dates manually.
How do I turn these reminders off?
By default, Connex reminds all users whose sync has failed to run. To deactivate, follow these steps:
- Login to Connex.
- Click manage.
- Expand logging.
- Check 'Do not notify me if the Web Connecter has stopped running unexpectedly.'
- Click save.