How Do I Remove Tax from an Order?

Learn how to remove tax from orders for Amazon, Shopify, ShipStation, etc.

Problem

You need to remove tax from an order. Amazon connections are typically use this rule most frequently, but it is relevant for any situation where tax is remitted, or calculated by a third party.

Solution

This rule will remove tax from any order that comes in, if that order matches the specified selling channel:

Navigate to the Connex Dashboard.
Click Rules Engine > My Rules.
Click Add New Rule.
Choose Map field, based on condition.
As the action, choose Remove Tax on Order.
In the rules grid, set the field to check to be Selling Channel. Enter Equals as the comparison and enter the selling channel you desire as the initial value.
Save the rules form.
Leave the What should the value be? area of the rule, blank as this rule does not use it.
Select Submit.

Notes:

When using Equals as a comparison, values such as Amazon and Amazon.com are not considered equal. Instead use Contains which, with the example of Amazon, would see Amazon, Amazon.com, and Amazon Canada as the same value and apply the rule to all three.
If you would like to remove tax from all orders, you can do so with a slight change to your conditions. By changing the comparison to IsNot and leaving the initial value blank, the rule will remove tax from any and all orders that have a value in the selling channel field, which should be all orders.