Account Management FAQ

How do I re-connect Connex with QuickBooks Online?

If your sync has been interrupted or you are seeing errors in Connex, you might need to re-establish the connection with QuickBooks

Note: To perform this action, you must be logged into QuickBooks Online as the Master Admin beforehand

Part One: Disconnect app from Connex

To re-establish the connection, you must be logged into QuickBooks Online, and be logged into the Connex Online website.

  1. Go to Connex Online: Add Companies or in Connex Online, click your user in the top right-hand corner and choose "Add Companies" from the dropdown.
  2. Click "Disconnect" on all companies you wish to disconnect.

Part Two: Remove App from QuickBooks Online

  1. Go to QuickBooks Online: My Apps
  2. If you'd like to disconnect the Connex app from your company and stop the app's functionality:

    1. Go to Apps, select My Apps, and find the app you'd like to disconnect.
    2. Select the Action ▼ drop-down arrow, then select Disconnect.
    3. Complete the short questionnaire.
    4. Select Disconnect.

Part Three: Re-add application

  1. Go to Connex Online
  2. Click the box below the text that will re-direct you to QuickBooks Online, and follow the steps to re-add the Connex application.