Web Connector 3.0

Connex is unable to connect to your QuickBooks. Please turn the machine on, log into QuickBooks as the user who paired Connex, and open the company file.

Pair again or use web connector 2

Problem

You are unable to sync automatically or manually.

Description

You are not signed into the machine as the user that paired Connex. If the sync still fails, then you are not signed in as the user that paired Connex.

Solutions

Disconnect and reconnect

Here are the steps:

  1. Go to connexforquickbooks.com/task.
  2. Delete the web connector 3 task.
  3. In QuickBooks, go to edit > preferences > integrated applications.
  4. Next to Connex for QuickBooks, click remove:
  5. In QuickBooks, go to file > app management > manage web apps.
  6. Find Connex for QuickBooks.
  7. Click set-up.
  8. Follow the on-screen instructions.
  9. On the dashboard, click manual sync and sync some sales.

Use web connector 2

You can use another version of the web connector that supports syncing on multiple machines. For instructions, read this guide.