General FAQ

How do I access the Help Center?

The Connex Help Center is a powerful tool, enabling our valued customer to both self-help and connect with other Connex users via the community. In addition, user's can view their ticket and inquiry history; see open cases; and more!


The Help Center is separate from Connex itself. Therefore, to login and take advantage of everything the Help Center has to offer, you will need to register a username and password.

How do I login to the Help Center?

 To login to the Help Center, click the Sign in button on the upper-right:

Now, it's time to sign in or create a login.

  1. If you already have a username and password, enter here and click Sign in.
  2. If you're new to the Help Center, you can register a new login by clicking Sign up.
  3. Finally, if you've contacted us by submitting a support request in the past, you can click Get a password to generate a password. 
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