Account Management FAQ

How are selling channels billed?

Our pricing as of June 27th, 2022 on selling channels

What are the plan limits?

Here are the plan limits:

  • Silver level has one selling channel ($239/month)
  • Gold has two selling channels ($359/month)
  • Platinum has three selling channels ($479/month)
  • Additional selling channels above Platinum are $100/month or $1000/year, depending on whether you are a monthly or annual subscriber. 

What is a channel?

Log into Connex. On our dashboard, count the number of connections:

I have several ShipStation connections. How is this counted?

Right now, each ShipStation connection counts as a selling channel. For pricing, please contact us.

How is Amazon counted?

Each Amazon connection counts as a single channel. Amazon, Amazon Europe, and Amazon Australia would count as three.

I have a staging site. Does that count?

Yes, a staging site counts.

I have more channels than my plan allows. Will my billing change?

We will automatically upgrade you to the next tier of service on 9/3/2022. Before that time, you must upgrade your plan level. If you purchased the additional selling channel add-on, please contact us for a partial refund of unused time.

What is the pricing, if I am a platinum user and I need to add more channels?

Current pricing is $1,000 per year.

How do I add more channels, if I have less than 3?

You must upgrade to the next tier of service. If you have two channels, you must upgrade to platinum. Here are the steps:

  1. Login to Connex.
  2. On the top right, click your name.
  3. Click my account.
  4. Click change plan.
  5. Choose either a monthly or annual plan.
  6. Choose the next tier.
  7. On our dashboard, click add channel.

Connex holds your license key in memory for 24 hours. If you are still unable to add a channel, click your browser cache.

What if I have more than 3 selling channels and I want to add a selling channel?

To add more channels, follow these steps:

  1. Login to Connex.
  2. On the top right, click your name.
  3. Click my account.
  4. Click add selling channel.
  5. On our dashboard, click add channel.