Account Management FAQ

How do I upgrade my account to another pricing tier or buy more orders?

Error: You have exceeded the number of orders your plan allows.

By upgrading your plan, you will receive many more orders to sync. You will receive benefits like a two way inventory sync or deposit matching.  When your subscription renews, your max order count remains identical.

    Here are the steps:

    1. Login to your Connex account.
    2. Click on your name in the upper-right.
    3. Click my account.
    4. Under my subscription, click the online portal link:
    5. Follow the on-screen instructions.

    Can I just pay for more orders?

    Yes, you can subscribe to metered billing. You will pay only for sales that you need. For more info, read this guide.

      What if I choose not to upgrade?

      Connex notifies you, if you reach 500 sales of your limit. If you exceed the sales, then the import will stop. Your subscription will still remain active. The sync will cease, until you upgrade.