Login and Performance

Error: You have exceeded the number of orders your plan allows

Error: You have exceeded the number of orders your plan allows.

Cause

Connex plans are based on the number of orders synced per year. If you encounter this error message in the Connex transaction log, it means the number of available orders for your current plan is exhausted. 

You can view how many orders you have synced, and how many orders your plan allows by visiting the Connex Dashboard. 

To review more details on your plan, click on your name in the top left corner of the Dashboard

Until this error message is resolved either by purchasing additional orders or upgrading your plan, no orders will sync.

Solution

Upgrade Plan or Buy Order Count

You can choose to either upgrade your plan, or make a one-time purchase of orders.

Here are the steps:

1. Login to your Connex account.

2. Click on your name in the upper-right and click on upgrade plan

 

To choose a one-time purchase


1. To choose a one-time purchase to buy more orders, Choose Buy More Orders

2. Choose an option and click Purchase:

 

To upgrade your current plan:

 

1. Choose a plan from the drop down:

 

5. Click Next Step

 

6. Click Submit

 

 

7. Finally, Click Submit to confirm.

Once complete, you'll be able to sync sales again within a few minutes.

 

My sync was not running when I exceeded my order limit, how can I sync missing sales? 

If you need to sync missing sales, you can perform a Manual Sync.

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