Match Deposit Tool Troubleshooting

ERROR: The transaction cannot be applied to Deposit

While utilizing the Connex Match Deposit tool, one or more of the orders in the deposit date range cannot be applied to the deposit

Description

While utilizing the Connex Match Deposit tool, one or more of the orders in the deposit date range cannot be applied to the deposit, triggering this error message in the Connex transaction log:

  • ERROR: The transaction cannot be applied to Deposit. Either Referenced Transactions Account is incorrect or the Transaction has already been applied to another Deposit 

Cause

This error can occur, if either the referenced transaction's account is incorrect or if the transaction is already applied to another deposit.

Solution

In your list of orders to reconcile, one of the orders has been already deposited. At this time, Connex offers no way to determine whether an order has been deposited. Here is an example deposited order: 

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