Inventory Troubleshooting

Error creating product: "Exceeded 2 calls per second for api client. Reduce request rates to resume uninterrupted service."

What does this error mean?

Shopify's API has limits to how many requests we can make per session. (via their documentation) Most likely, the inventory sync has been creating products and sending them to Shopify, at a frequency that Shopify cannot handle.


How do I keep this from happening?

  • Adjust your Web Connector Auto-Run interval. If your auto-run interval is less than 30 minutes, set it to 30-60 minutes.

  • Toggle off "Create new products in Shopify if they are missing". Under Manage -> Inventory, especially if you have created several new products in QuickBooks that are not in your Shopify website.