Web Connector Troubleshooting

Error: Authentication Failed, Max Connection Retries Exceeded

When running any Connex integration via the QuickBooks Web Connector, you encounter error message "Max Connection Retries Exceeded."

Description

When running any Connex integration via the QuickBooks Web Connector, you encounter error message "Max Connection Retries Exceeded."

Cause

QuickBooks is open, but you are using a different company than you paired. QuickBooks is closed and Connex is unable to locate your company file.

Solution

Update your company file path:

  1. In QuickBooks, press F2.
  2. Note the file path:
  3. Log into Connex.
  4. Click manage.
  5. Expand Orders > Sync Orders to QuickBooks > Advanced Transaction > Miscellaneous.
  6. In the company file path, enter the QuickBooks file information: