QuickBooks Desktop Error Messages

Error 3120 : While trying to Add a(n) ReceivePayment Object specified in the request cannot be found.

Update your accounts receivable account in Connex

Problem

You are unable to sync payments to QuickBooks, even though the sale is paid in QuickBooks.

Description

When you check your log, Connex shows this error:

Error 3120 : While trying to Add a(n) ReceivePayment with name or order number of IS-244866, QB responded Object "225E71-1655137719" specified in the request cannot be found.    

This means the invoice and payment have a different A/R account or the A/R account you are using is no longer active.

Solution

Change your A/R account

Here are the steps:

  1. In QuickBooks, delete the invoice. This ensures when the order resyncs, both the payment and invoice have the same A/R account.
  2. Log into Connex.
  3. Click manage.
  4. Click chart of accounts.
  5. Ensure the Accounts Receivable account selected is active in QuickBooks. You can check by going to lists > chart of accounts and entering the account name.
  6. Save your selection. If the selection is missing, refresh the list.
  7. Resync your invoice and payment