What does error "Error 3100: When trying to add ... "...". QuickBooks Responded: The Name "..." of the list element is already in use" mean and how to remedy.
The is a QuickBooks error message encountered when importing or syncing transactions to QuickBooks the sync may have failed, with QuickBooks returning the following message to Connex:
Error 3100: When trying to add ... "...". QuickBooks Responded: The Name "..." of the list element is already in use.
When Connex is syncing transactions into QuickBooks and it finds the Name (i.e. Customer name, Vendor name, Employee name, item name, etc.) does not already exist in QuickBooks, it will attempt to create that Customer or item at the time of import. However, if the name already exists in another list in QuickBooks, then QuickBooks will not permit Connex to create that record and the related transaction may fail.
This is due to a QuickBooks software limitation, as it does not permit identical names.
- Example: A Customer and a Vendor with the same name, such as ACME Inc.; or a Customer and an Employee with the same name.
In addition, with regard to products, this message can be interpreted as a notification that the item in question was not created because it already exists in QuickBooks.
Look in QuickBooks within the Vendor Center, Customer Center, Employee users, or QuickBooks Other Names List. Ensure there are no other records with the same name.
The easiest way to remedy this is to edit the existing record in some way, such as adding an asterisk to the Vendor or Employee to differentiate the two records.
- Example: A Customer called ACME Inc. and a Vendor called *ACME Inc.
For products, visit the Item List or Products and Services list (QuickBooks Online) to verify that the product or service does indeed exist with a matching SKU to your chosen integration.
I fixed the issue record in QuickBooks. How do I re-sync the related sale(s)?
Now that things are fixed on the QuickBooks side, it's time to re-import or re-sync the related transaction. To do so:
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