General FAQ
- Trial Set-up Overview & Pre-requisites
- How do I access the Help Center?
- On-boarding & Set-up Overview
- Help Center Changes
- Demo: Intro to the Dashboard (video)
- What does Connex offer and how are different from our competitors?
Connex Functionality FAQ
- Does Connex work with servers, remote desktops, or hosted environments?
- What browsers are Connex compatible with?
- Does Connex support two-factor authentication (2FA)?
- Can I integrate Connex to a sandbox QuickBooks Online file?
- Connex Unsupported Operating Systems, Browsers, and QuickBooks
- What versions of QuickBooks does Connex work with?
Account Management FAQ
- I have completed my 14-day Free Trial. How do I purchase a Connex Plan?
- How do I change the URL associated with my connection?
- How do I transfer/update my account login in Connex Desktop?
- For QuickBooks Online, can I have more than one user account with one company file?
- How do I find my billing information?
- How do I cancel my account?