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Login and Performance
Missing & Incorrect Orders Troubleshooting
- Transaction amount must be positive
- Why do I have duplicate payments in QuickBooks Desktop?
- I uploaded a spreadsheet of orders and no orders sync to QuickBooks.
- Why am I missing historical sales?
- Why do older sales sync from QuickBooks?
- How do I troubleshoot syncing orders from QuickBooks Desktop to ShipWorks?
Customer Matching Troubleshooting
Match Deposit Tool Troubleshooting
Product Matching Troubleshooting
Sales Tax Troubleshooting
Inventory Troubleshooting
QuickBooks Desktop Error Messages
- You can't use negative rates on inventory items, use neg quantity instead.
- QuickBooks found an error parsing the XML stream
- The transaction could not be locked. It is in use by another user.
- How do I enable advanced debugging?
- Error: Unable to return object
- QuickBooks is unable to complete this operation
QuickBooks Online Error Messages
- Transactions can have only one foreign currency at a time.
- QuickBooks Online Business Validation Error
- You must enable multi-currency in QuickBooks
- For an inventory product, the income account must have Account Type: Income and Detail Type: Sales of Product Income
- Is it marked for purchase and has an account associated with it?
- Order 0 has failed to export into QuickBooks. You must select a product/service or an account for each split line with either an amount or a billable customer.
Web Connector Troubleshooting
- Error 3120: This feature is not enabled or not available in this version of QuickBooks
- Waiting... Another Service is Updating
- Error: Web Connector supports only QuickBooks 2015 or later
- Error: Company file is locked by another client
- QBWC1085: There was a problem with the log file
- Error: Authentication Failed, Max Connection Retries Exceeded