Your order total minus discounts is a negative number. If there is tax on the order, then there is tax on the discount. This error is common with 100% discounts.
In your Connex log, you see this error:
If the items on the order map to a QB grouped item and you have a discount, go to your QB item list. Increase the sales price of each item in the group. Login to Connex. Click configure. Scroll down to export settings and adjust the sync dates. Click submit and run your web connector.
Gift Cards and 100% Discounts
This error can occur with QuickBooks calculates a lower tax rate on the order than your website. If an order is paid in full by gift card and the tax rates are different, then the order is negative. In this example, the tax rate on the order is 7%. In QuickBooks, it's 6.25%:
Ensure your tax mappings are correct:
- Login to Connex.
- Click manage.
- Expand sales tax.
- Ensure the code that you mapped calculates the same percent as your website.
Consider mapping tax as a line item, if you charge multiple rates for the same U.S. state.
If your order contains grouped items, go to lists > item list in QuickBooks. Double click the item. Remove any discounts in the group. It is possible that a discount is double applied.
Delete rules that remove the shipping cost and shipping amount, if there are unnecessary.
- Go to the rules engine.
- Find the shipping rules.
- Click export to excel, in case you need to reexport.
- Delete them:
What is problems persist?
If issues persist, send a copy of the order to us and highlight any discounts.