Connex syncs duplicate payments because you sync no invoices or your payments were hand entered.
- Did you hand enter payments in QuickBooks Desktop? If so, they could look different than a payment we would sync.
- If the invoice has a $0 balance, then no payments would sync. Was there a balance on the invoice?
- Are you syncing sales orders, no invoices, and payments? If you hand entered some payments, this could cause errors. The $0 invoice balance will never apply.
What if issues persist?
Please contact us with these details:
- Screenshot from QuickBooks of duplicates. You can use the Windows Snipping Tool or SnagIt.
- When did the issue start to occur?
- On what connection did the issue occur?