Our software is unable to sync with Amazon because the order volume is too large.

Description

If your sync range pulls in too many Amazon sales, then this error will occur.

Cause

When you pull orders before they ship, our logic can only pull 40 - 50 sales before the sync fails. Our software must pull orders from Amazon one by one. 

Solution

You must enter adjust your query to a shorter range or wait for orders to ship.

Shipped Orders

Sync orders when they ship. Our tool can pull more orders faster:

  1. Login to Connex.
  2. Click manage.
  3. Click orders.
  4. Expand sync orders to QuickBooks.
  5. Clear the order status and order list field: mceclip0.png
  6. Click save settings.
  7. For QuickBooks Desktop users, run your web connector. For QuickBooks Online users, wait a few minutes for your orders to sync.

 

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