Unexpected error. Check the "qbsdklog.txt" file for possible additional information.

Why does this happen?

This is a QuickBooks related problem that they have to troubleshoot.

What are the next steps?

Create a new support ticket with us. You must send us these logs:

1. Please enable these logs:

- Verbose QBXML Log - https://help.developer.intuit.com/s/article/QBD-QBSDK-Logging
- Verbose QBWC Log - https://help.developer.intuit.com/s/article/QBWC-Logging

2. Run the web connector.
3. Attach the logs to this email.
4. In QuickBooks, press F2. A screen will appear. For Mac users, read this guide to press F2:

https://support.apple.com/en-us/HT207240

5. Take a screenshot. You can use SnagIt or the Windows Snipping Tool.
6. Did you recently update QuickBooks to a newer version or did you perform a company file rebuild?

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.