This error happens when our software fails to map sales tax on an order.
How do I fix the issue?
- Open the order in your website.
- Check the shipping address state field. Are there any typos?
- Login to Connex.
- Click manage.
- Expand tax.
- Expand sales tax mapping:
- Ensure all states where you charge tax are mapped.
- Next to each code, click edit.
- Ensure the code still exists in QuickBooks. If you renamed or removed a code, then our tool will fail to map tax.